Rabbit Plush Jacket

Sartorial Luxe Shipping Policy

At Sartorial Luxe, we are dedicated to delivering a seamless shopping experience. To ensure your orders reach you safely and on time, we’ve outlined our comprehensive shipping policy below.

1. Shipping Overview

We proudly offer worldwide shipping, enabling our premium products to reach customers globally. Our shipping process is designed for reliability and efficiency.

• Processing Time: Orders are processed within 5-7 business days. During this time, each item undergoes quality checks, careful packaging, and preparation for shipment.
• Delivery Time: Orders typically arrive within 30 days of shipment. We work diligently to ensure delivery within this timeframe.

2. Shipping Methods

We collaborate with trusted carriers to guarantee safe and timely delivery. These include:

• DHL Express
• FedEx
• UPS
• USPS (for U.S. domestic shipments)
• Local Couriers (for select countries)

The choice of courier depends on your location and the service offering the fastest and safest delivery. In some cases, multiple carriers may be used for international shipments.

3. Shipping Fees

Shipping fees vary based on destination and order weight. The exact cost is calculated at checkout and displayed for your review before purchase.

• Standard Shipping: Available for most destinations at competitive rates.
• Expedited Shipping: Available in certain regions to reduce delivery time.

4. International Shipping

We ship to most countries worldwide, but some restrictions apply based on customs regulations.

• Customs Duties and Taxes: International customers are responsible for any customs duties, import taxes, or fees levied by their country. These charges are payable upon delivery and are not included in the purchase price.
• Tracking Information: A tracking number will be provided after shipment, allowing you to monitor your package’s journey.

5. Order Processing and Fulfillment

We process and ship orders with precision and care.

1. Order Confirmation: A confirmation email is sent immediately after your order is placed.
2. Processing: Our team inspects, packages, and prepares your items for shipment within 5-7 business days.
3. Shipping: Once dispatched, a tracking number is emailed to you, enabling you to follow your order’s progress.

6. Delivery Timelines

Delivery times may vary due to several factors such as location, customs clearance, or logistical challenges.

• Domestic Shipping (within the U.S.): Estimated delivery is 30 days after shipment.
• International Shipping: Delivery typically takes 30 days, depending on the destination and customs procedures.

7. Handling Shipping Delays

While we strive for prompt delivery, some delays may be unavoidable. Common causes include:

• Customs Processing: Clearance delays, especially during peak periods.
• Weather Conditions: Severe weather may impact delivery times.
• Courier Issues: Operational challenges with shipping carriers.
• High Volume Periods: Increased demand during holidays or sales events.

We monitor shipments closely to minimize delays and keep you updated on your order's status.

8. Shipping Restrictions

Certain destinations may have restrictions due to legal or logistical challenges.

• Restricted Countries/Regions: Orders to certain regions may not be possible. In such cases, customers will be informed, and payments refunded.
• Address Accuracy: Ensure your shipping address is complete and correct. Packages returned due to incorrect addresses may incur additional fees for redelivery.

9. Order Tracking

Stay informed about your shipment with real-time tracking.

• Tracking Number: Provided via email once your order ships.
• Tracking Options: Use the courier’s website or the tracking link in your confirmation email to monitor your package.
• Support: Contact Sartorial Luxe customer service for tracking assistance.

10. Shipping Insurance

To protect your order during transit, shipping insurance is included with all shipments.

• Lost or Damaged Items: If your package is lost or arrives damaged, contact us at info@sartorialluxe.com immediately.
• Claim Process: Our team will assist in filing an insurance claim and ensure a resolution as quickly as possible.

11. Issues Related to Shipping

If your order is incorrect, damaged, or delayed due to shipping issues, we’re here to help.

• Reporting Issues: Notify us within 7 days of receiving your order.
• Resolution: We will investigate and work to resolve any issues promptly, including offering exchanges or refunds where applicable.

12. Customer Service and Support

For any shipping-related inquiries, our customer service team is here to assist you.

• Email: info@sartorialluxe.com
• Phone: +1-888-456-4576
• Live Chat: Available on our website during business hours.

13. Commitment to Excellence

At Sartorial Luxe, your satisfaction is our priority. From processing to delivery, we strive to provide the best possible service. If you have questions or concerns, don’t hesitate to reach out to us.

Thank you for choosing Sartorial Luxe. We look forward to delivering luxury directly to your door!